Welcome to this website which is owned, and operated, by Signature Design Interiors Ltd (“we”, “us” “our” ), a company registered in the United Kingdom. We are registered under the UK Data Protection Act.
We have explained below the type of information we may collect from your visit to the site and how we use it.
What information do we collect?
Some information may be collected automatically (see below) and other information may be collected because you have supplied it (e.g. if you contact us with comments or requests).
Information protection
We only disclose personally-identifying information to employees, contractors and affiliated organisations that (a) need to know this information in order to process it on our behalf or to provide services available at our websites, and (b) have agreed not to disclose it to others.
Some of those employees, contractors and affiliated organisations may be located outside of your home country. By using this website, you consent to the transfer of such information to them.
If we enter into a joint venture with, sell to, or merge with, another business entity, the information you have supplied may be disclosed to our new business partners or owners and the use, ownership and control may be transferred to the new business partners.
If required by law we may disclose potentially personally-identifying and personally-identifying information.
Other than as described above, we will not rent or sell personally-identifying information to anyone.
If you have supplied an email address we may occasionally send you an email to tell you about new features and keep you up to date with what’s going on (you may unsubscribe at any time).
Information requests
You can ask for a copy of the information we hold about you at any time (for which we may charge a small fee).
Contact
If you have any queries concerning your personal information or any questions on our use of the information, please contact us via our Contact page.
Information collected automatically
We automatically collect information about your visit to our site. This information is used to make your visit to our site more efficient, and to help us make regular improvements. Our external web host may also automatically log your IP address, a unique identifier for your computer or other access device. IP addresses are not linked to personally identifiable information. We only use IP addresses to analyse trends, administer our website, track general user movements, and gather broad information.
Cookies
Cookies are small text files that may be placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
A cookie often includes an anonymous unique identifier. Any website you visit may send cookies to your browser if your browser’s preferences allow it.
You can decide if you want to accept cookies by changing the settings on your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Switching off cookies will still allow you to view the majority of content on our site, although it may restrict your use of our interactive tools. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.ico.gov.uk.
The table below explains the cookies we use and why.
| Cookie | Cookie Name | Purpose | Expires | More Information |
| Google Analytics | _utma | This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. | 2 years | Google Analytics’ privacy information |
| _utmb | This cookie is used to establish and continue a user session with our site. | 30 minutes | ||
| _utmc | This cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. | when the session expires | ||
| _utmz | This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site. | 6 months | ||
| Session Cookie | PHPSESSID | Allows users to move through the site without having to log-in repeatedly. | when the session expires |
Third Party Cookies
We sometimes embed content e.g. slide shows, surveys and videos from websites such as YouTube, SurveyMonkey and SlideShare. This is not a complete list of the services we currently use, or may use in the future but these are the most common.
When you visit a page with content embedded from such websites, additional cookies may be transferred to your computer. We do not control these cookies and you can check the relevant third party website for more information about these.
We use social buttons on this website e.g. Twitter, Facebook, Google+, LinkedIn or Pinterest which enable users to share our web pages. These buttons work with external scripts that are outwith our website and may collect information about your visit. We do not control these scripts and you can check the respective policies of each of these sites for more information.
Signature Design Interiors Ltd Complaints Procedure
If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 9.00am-5.30pm.
Call us: 01698 801169
Email us: contact@signaturedesigninteriors.co.uk
Write to us: Unit 2 54 Main Street Uddingston Glasgow G71 7LS
However, you contact us, we will:
- Let you know we’ve received your query
- Tell you who will be responsible for investigating along with their contact details
- Endeavour to return phone calls and emails within five working days
- Do everything we can to resolve things as quickly as possible
- Do what we can to attend within fourteen days if a visit to your property is needed
- Keep you regularly informed of progress throughout
- Provide a final response within eight weeks or explain why this isn’t possible
Financial Services Complaints Procedure
All financial services complaints will be investigated and overseen by our Compliance Department.
The Compliance Department will:
- Acknowledge your complaint.
- Tell you who is investigating the matters raised and provide you with their address and telephone number.
- Carry out a thorough and impartial investigation.
- Do everything we can to resolve things as quickly as possible.
- Provide a written response within 8 weeks of receiving your complaint, informing you of the results of our investigation or explain why this isn’t possible.
If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service
The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.
You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.
You can contact the Financial Ombudsman Service:
Inwriting:
Exchange Tower, Harbour Exchange, London E14 9SR
By telephone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
